Frequently asked questions.
A few of the questions we are asked most often. If you do not find what you are looking for, please write to us.
Orders are placed directly through our site and confirmed by email once received. If you do not receive a confirmation, please check your junk folder, then contact client services.
We accept [list of accepted payment methods to be confirmed]. Prices are shown in USD, and where applicable, in your regional currency at checkout.
[Estimated shipping times to be confirmed.] You will receive tracking details by email once your order has been dispatched. More detail is available on our shipping & returns page.
Pieces may be returned in their original, unworn condition within [returns window to be confirmed] of delivery. Please see shipping & returns for the full process.
Each material asks for its own quiet care. Our product care guidance offers general direction; specific instructions accompany each piece.
Dimensions for scarves, stoles, and jewellery are listed on each product page. For a fuller reference, please see our size guide.
Each order is presented in considered packaging. [Gifting options, such as a personal note or extended wrapping, to be confirmed.]
We work with natural fibres and precious materials, sourced and crafted with intention. Because each piece is handcrafted, subtle variation in texture and tone is to be expected and is part of its character. [Material sourcing and any certifications to be confirmed.]
Still have a question? Please contact our client-services team.